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We guarantee exceptional service, there are rare moments that something comes along and causes you to want to return your arrangement. Even if you want to make substitutions for your flowers, this is something that we would be more than happy to accommodate. If you are not satisfied with delivered non-perishable gift item , no matter what the reason may be, you can exchange it for something of equal value or a refund within 2-3working days of making the purchase. You will have to return the item yourself to our retail outlet, as we do not make pickups for returns.
If cake delivered is not up to the mark or if there is any damage in the cake then we request you to return the cake immediately at the time of delivery. We always request to the reciever to check the cake before accepting , because if there is any discrepancy, then you can return it to the same courier boy. Once delivery is done, we will not be able to take it back for the same reasons. We are also dependent on third party for cake deliveries, so we request you to cooperate with us and return the product at the time of delivery.
On special occasions please cooperate with us of any mistake of ours. We also request to every customer of ours that please don’t expect same arrangement as shown on website. Due to the bad transportation environment, sometime product shape may change.